Our client, a leading national disability services provider, has engaged abrs exclusively to recruit cover during a pivotal period. They deliver high-quality Supported Independent Living and In-Home Care Services across 20+ residential sites, supporting over 170 participants. They boast a unique model of village communities that offers independence, choice, and 24/7 support for people living with complex disabilities.
About The Role
We are seeking an Interim Chief Operating Officer (Maternity Leave cover) to support and drive service excellence, commercial performance, and operational discipline. during a critical leadership transition. This is a high-impact role where results will directly shape the organisation’s business growth and future direction.
Reporting to the Group CEO, you will oversee business growth, service delivery, and In Home support functions nationally. With a high focus on commercial discipline, quality improvement, and participant outcomes, you will drive operational performance across multiple states, working closely with the executive team, senior leaders to lead key strategic initiatives.
Key Responsibilities
- Lead national operations across Supported Independent Living (SIL) and Home & Community services, ensuring quality outcomes for participants.
- Inspire and develop senior leaders, building high-performing teams with clear direction and accountability.
- Drive strategic growth by exploring new markets, partnerships, and innovative service models.
- Shape commercial performance, using technology and data to improve efficiency, margins, and service delivery.
- Play a key role alongside the CEO and executive team in guiding financial sustainability and long-term success.
About you
Ideally, You Will Be a Commercially Astute, Resilient Leader Who Thrives In Complex And Fast-paced Environments. We Are Looking For You To Bring
- 10+ years senior leadership experience in similar or Senior Operations roles and/or substantial experience in a relevant discipline
- Tertiary and postgraduate qualifications in finance, business administration, marketing or commercial related degree
- Proven track record of commercial improvement and margin growth.
- Deep knowledge of the NDIS sector with a focus on SIL and in-home support operations, with multi-site responsibility.
- Exceptional people leadership and ability to build trust and accountability across diverse teams.
- Ability to commence by mid-September 2025 and commit for the full fixed-term contract.
Growth potential
- Lead the next stage of growth for a national NDIS provider post-restructure.
- Work alongside a commercially driven CEO and executive team supported by top-tier consultancies.
- Operate with autonomy in a role where your leadership will directly influence national outcomes.
- Access professional development support, paid supervision, and attractive benefits.
This is a full-time, fixed-term contract until August 2026 based in Sydney’s CBD. An attractive salary package with performance incentives and salary packaging benefits to will provide opportunity to maximise take-home pay.
Additional Information
- You must be willing to undergo a Working with Children Check and National Police Check.
- The role may involve travel and working outside regular hours to meet stakeholder needs.
abrs is Australia’s only charity-owned, not-for-profit recruitment agency, with 100% of our net revenue returned to fund programs that support children, youth, and families.
When you work with abrs, you’re engaging in an ethical recruitment process that directly funds vital programs in the community.
Our Commitment to Reconciliation abrs acknowledges Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the land. We are committed to working respectfully and in partnership with Aboriginal and Torres Strait Islander communities, guided by the principles of self-determination. We support the rights of children to remain connected to family, culture, and Country.
To apply hit APPLY NOW as we will be shortlisting for this position soon. For a confidential discussion OR to find out more about the role please contact Christina Ntoka on *********@abrs.net.au or Gino Fasciani on ****@abrs.net.au
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