Employment Type: Permanent & Temporary Full/Part Time, up to 38 hours per week (Temporary until Nov 2026)
Location: Campbelltown and Camden Hospitals
Position Classification: Administration Officer Level 3
Remuneration: $34.46 - $35.54 per hour
Requisition ID: REQ612443
Application Close Date: 02/11/2025
Interview Date Range: 05/11/2025 – 12/11/2025
Contact Details: Natalie Dutlow – 0410 182 924 | Natalie.Dutlow@health.nsw.gov.au
About the Opportunity - Be A Part of Our Outpatients Team
Are you a natural communicator who thrives in fast-paced environments and genuinely cares about making a difference? If you're organised, empathetic, and ready to be part of something bigger, this is your chance to join a team that values your skills and your passion.
At South Western Sydney Local Health District (SWSLHD), our Outpatients Department is more than just a workplace - it's a hub of innovation, collaboration and care. As an Outpatients Administration Officer you’ll play a vital role in helping patients access the specialist medical services they need while supporting clinicians and contributing to a culture of excellence.
Why You’ll Love This Role
- Make a meaningful impact every day by supporting patients and clinicians in delivering high-quality care.
- Be part of a vibrant, multidisciplinary team that values your input and celebrates your contributions.
- Enjoy a diverse and rewarding role where no two days are the same.
- Work across multiple clinics and sites, gaining exposure to a wide range of specialties.
What You’ll Be Doing
- Coordinating specialist medical clinics and managing patient bookings, referrals, and billing.
- Providing exceptional customer service at the front desk and over the phone.
- Liaising with GPs, clinicians, interpreter services, and other departments to ensure seamless care via email and phone.
- Supporting new staff, contributing to team meetings, and driving continuous improvement.
- Using your initiative to solve problems and keep things running smoothly.
- Using online referral systems and eMR scheduling systems.
Who You’ll Work With
- Patients, carers, and the public - your empathy and communication skills will be key.
- A supportive team of nurses, doctors, allied health professionals, and fellow admin staff.
- GP practices and internal departments to ensure smooth referral and documentation processes.
What We’re Looking For
- Excellent written and verbal communication skills with strong attention to detail.
- A customer-focused mindset and the ability to build rapport with diverse individuals.
- High-level organisational skills with the ability to multitask, prioritise, and meet deadlines.
- Confidence working independently and collaboratively in a busy, changing environment.
- Proficiency in MS Office and willingness to learn eMR system, with a commitment to confidentiality and continuous improvement.
- A flexible, proactive approach and a passion for supporting patient care.
Role Requirements & Flexibility
- Available to work Monday to Friday with rotating start times from 7:00am to 8:30am and finish times 3:30pm -5:00pm
- Flexibility to work across different days and locations within the Outpatients Department.
We have Permanent and Temporary positions available, temporary roles available until November 2026 with the possibility of extension at same/reduced hours.
Where You'll Be Working
Campbelltown and Camden Hospitals, part of the South Western Sydney Local Health District, work together to provide comprehensive healthcare services to the Macarthur region.
Campbelltown Hospital, a leading tertiary facility, offers a wide range of services including cardiology, maternity, palliative care, respiratory medicine, emergency medicine, and aged-care services. It also features specialised Mental Health and Cancer facilities. Camden Hospital complements these services by specialising in care for older persons with acute or chronic health conditions, including rehabilitation, palliative care, geriatric evaluation and management, and psychogeriatric care.
The hospitals share a close-knit, community-focused team dedicated to delivering safe, quality, and compassionate care. The ongoing multi-million dollar redevelopment at Campbelltown Hospital will further enhance its capabilities, introducing advanced equipment and amenities.
Together, these sister hospitals ensure that the diverse needs of the community are met with excellence and innovation in healthcare.
How To Apply
To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.
- Can you describe a time when you dealt with a distressed or upset patient or customer? What steps did you take to manage the situation, and what was the outcome?
- Outpatients can be a busy and fast-paced environment where teamwork is essential. Can you give an example of how you worked as part of a team to manage a challenging situation or meet a tight deadline?
Need more information?
- Click here for the Position Description
- Find out more about applying for this position
Additional Information
Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.
Health & Fitness
South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.
Transforming Your Experience
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.
To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ⚫️ 🟡 🔴 Aboriginal and/or Torres Strait Islander ⚫️ 🟡 🔴 background, people with a disability and people from the LGBTQI+ community to apply.
SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
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