JOIN THE MCM HOUSE TEAM – FULFILMENT ANALYST (FIXED-TERM CONTRACT)

Location: Sydney Head Office | Full-time | Maternity Cover (Approx. 12 Months)

At MCM House, we are passionate about creating beautiful, modern furniture that captures the essence of relaxed Australian living. Our designs are timeless and considered—and so are the operations that support them. From inventory to delivery, we believe operational excellence is a core part of how customers experience our brand.

As we continue to grow, we’re looking for a Fulfilment Analyst to join our Sydney Head Office team on a maximum-term maternity cover contract.

This is a fantastic opportunity for someone with strong analytical skills and supply chain awareness to play a key role in driving fulfilment performance, supporting sales forecasting, and delivering actionable planning insights across the business.

WHAT YOU’LL DO

Delivered Sales Forecasting

You’ll build and track delivered sales forecasts, helping the business understand what’s expected to land each month. Your forecasts will be shared with internal and external teams—supporting warehouse planning, delivery partner coordination, and revenue forecasting.

Forecast delivered sales using available tools and data sets.
Share clear, user-friendly forecast outputs with teams such as Sales Operations, Warehouse, and Delivery Partners.
Track actuals vs forecast performance, assess mid-month variances, and lead monthly reviews.

Fulfilment Oversight

You’ll identify and analyse delivery delays, help the team understand how they impact customer orders, and ensure the right stakeholders are informed to act quickly.

Flag and communicate delays to the Sales Operations team.
Provide insights on DIFOT (Delivery In Full On Time) with a focus on maintaining <10% variance to committed lead times.
Suggest improvement opportunities to Sales, Retail, and Supply Chain teams.
Recommend actions such as split shipments or supplier prioritisation when delays arise.

Planning & Reporting

You’ll support planning by running reports and extracting insights to guide purchasing, inventory, and replenishment decisions.

Run regular reports across inventory, purchase orders, and sales using Excel (and eventually BI tools).
Present clear insights to help drive action across the business.
Collaborate with stakeholders to improve forecasting accuracy and reduce late deliveries.

WHAT YOU’LL NEED

Strong experience working with Excel and data analysis tools (BI exposure a plus).
Familiarity with inventory, supply chain, or sales operations workflows.
Analytical mindset with a high attention to detail.
Strong communication skills—able to turn data into clear insights.
Proactive and organised, with a desire to improve systems and processes.
Experience using NetSuite (or similar ERP platforms) preferred.

BENEFITS

Impact-Driven Work – Be a key connector between data and operations, helping ensure customers receive on-time, complete orders.
Cross-Functional Exposure – Collaborate with sales, supply chain, and retail teams across a growing business.
Insight Development – Shape the future of forecasting and fulfilment reporting at MCM House.
Staff Discounts – Enjoy access to exclusive discounts on our premium furniture collections.
Team Culture – Join a supportive and fast-paced team where operational excellence is celebrated.

WHY JOIN US?

At MCM House, we believe great design relies on great systems behind the scenes. This role offers the opportunity to build, refine, and support those systems—ensuring our promise to customers is delivered every day.

WE’D LOVE TO HEAR FROM YOU!

If you're a detail-driven analyst excited to shape processes and drive operational clarity, we’d love to hear from you.

Apply now with your CV and cover letter: careers@mcmhouse.com

At MCM House, we’re committed to diversity and inclusion. We welcome applicants from all backgrounds—please avoid including personal details like age, marital status, or photos in your application.

MCM House

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FULFILMENT ANALYST (FIXED-TERM CONTRACT)